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Privacy Policy

AUSCARTS RACING PRIVACY POLICY
Last updated: 31 August 2026
1. Our commitment to privacy
Auscarts Racing respects your privacy and is committed to protecting the personal information that we collect and hold.
This Privacy Policy explains how Auscarts Racing collects, holds, uses and discloses personal information and how you may access or correct your personal information or make a privacy-related enquiry or complaint.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For the purposes of this Privacy Policy, “Auscarts”, “we”, “us” and “our” refer to:
Estelle & Co Pty Ltd ACN 130 865 968 as trustee for Estelle Trust ABN 88 791 889 123, trading as Auscarts Racing
Address: 50 Salmon Street, Port Melbourne VIC 3207, Australia
Phone: (03) 9646 6015
Website: www.auscarts.com.au
2. What personal information we collect
The personal information we collect depends on how you interact with Auscarts and may include:
  • your name;
  • email address;
  • telephone or mobile number;
  • company or organisation name;
  • booking and reservation details;
  • preferred event dates and times;
  • number and type of participants attending an event;
  • information relating to corporate functions, social events, birthday parties and other group bookings;
  • catering, beverage and function-room requirements;
  • gift voucher information;
  • enquiries, correspondence and feedback;
  • payment and transaction-related information;
  • information you provide when subscribing to our newsletter or marketing communications;
  • information you provide when entering promotions, competitions or special offers;
  • technical information associated with your use of our website, such as IP address, browser/device information and website usage information; and
  • any other personal information you voluntarily provide to us.
3. Health and other sensitive information
Go-karting is a physical recreational activity. In certain circumstances, we may need to obtain information relevant to a participant’s ability to safely participate in karting.
This may include information voluntarily disclosed regarding a medical condition, injury, pregnancy or other health or safety matter.
Where required by applicable privacy law, we will obtain consent before collecting sensitive information and will only collect information that is reasonably necessary for our functions or activities, including managing participant and workplace health and safety.
We ask customers and participants not to provide medical information that is unnecessary for us to manage their participation safely.
4. How we collect personal information
We may collect personal information when you:
  • make a booking;
  • submit an enquiry through our website;
  • telephone, email or contact us;
  • visit Auscarts Racing;
  • participate in a race or event;
  • complete a booking, registration, acknowledgement or safety form;
  • purchase or redeem a gift voucher;
  • subscribe to our newsletter;
  • enter a competition, promotion or special offer;
  • interact with us through social media;
  • respond to an advertisement or marketing campaign; or
  • otherwise communicate with Auscarts.
We may also receive personal information through service providers that assist us with bookings, payments, vouchers, marketing, website operation and other business services.
5. Why we collect and use personal information
We may collect, hold, use and disclose personal information for purposes including:
  • processing enquiries and bookings;
  • organising karting sessions, events and functions;
  • communicating with customers about their bookings;
  • managing participant registration and safety;
  • processing payments and transactions;
  • issuing and administering gift vouchers;
  • providing catering, beverage and venue services;
  • responding to enquiries, complaints and feedback;
  • administering competitions, promotions and special offers;
  • providing customer service;
  • operating and improving our website, services and customer experience;
  • analysing business and marketing performance;
  • maintaining security and preventing fraud or misuse;
  • complying with legal, regulatory, insurance and safety requirements; and
  • with appropriate consent or where otherwise permitted by law, sending promotional communications and information about Auscarts products, services, offers and events.
If we are unable to collect information that is reasonably necessary for these purposes, we may be unable to process a booking, provide a requested service or permit participation in certain activities.
6. Online bookings, payments and gift vouchers
Auscarts uses third-party platforms and service providers to assist with some services.
For example, online bookings may be processed through Clubspeed, and gift vouchers may be processed through RoboVoucher or other service providers.
When you use a third-party platform, that provider may collect and process your personal information in accordance with its own privacy policy and terms.
We recommend reviewing the privacy information provided by the relevant third-party service before submitting personal or payment information.
Auscarts does not intend to store complete payment-card details on its public website where payment information is processed directly by an authorised payment provider.
7. Marketing communications
If you subscribe to our newsletter, opt in to marketing or otherwise consent to receiving marketing communications, we may contact you about:
  • racing offers;
  • events;
  • gift vouchers;
  • competitions;
  • promotions;
  • corporate and social packages; and
  • other Auscarts products and services.
Our electronic marketing practices are intended to comply with applicable Australian laws, including the Spam Act 2003 (Cth).
You may unsubscribe from marketing communications at any time by using the unsubscribe facility contained in the relevant communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending communications that are reasonably necessary in connection with an existing booking, transaction or service.
8. Cookies, analytics and digital advertising
Our website may use cookies and similar technologies to operate the website, understand how visitors interact with it, measure website and advertising performance and improve our services.
We may also use third-party analytics, advertising or social-media technologies.
Depending on the technologies being used, these providers may collect information such as:
  • IP address;
  • browser and device information;
  • pages visited;
  • referring website;
  • interactions with our website; and
  • advertising or campaign interaction information.
Some information collected through these technologies may be disclosed to or processed by third-party technology providers.
You can control certain cookies through your browser settings and, where available, through website cookie controls. Disabling cookies may affect the functionality of some parts of the website.
9. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
  • booking and reservation providers;
  • payment-processing providers;
  • gift-voucher providers;
  • website hosting and IT providers;
  • email and SMS communication providers;
  • CRM and customer-management providers;
  • marketing, advertising and analytics providers;
  • catering or event service providers where required to fulfil your booking;
  • professional advisers, insurers and auditors;
  • government authorities, regulators, emergency services or law-enforcement agencies where required or authorised by law; and
  • other service providers assisting us to operate our business.
We do not sell personal information to third parties.
Service providers are only provided with information reasonably required for the services they provide to us, subject to our contractual arrangements and applicable law.
10. Overseas disclosure
Some technology, cloud-hosting, booking, marketing, analytics or other service providers we use may store or process information outside Australia.
Where we are likely to disclose personal information to overseas recipients, we will take reasonable steps required by applicable privacy law in relation to that disclosure.
The countries in which recipients are located may vary depending on the service providers we use.
 
11. Security of personal information
We take reasonable technical and organisational steps to protect personal information we hold against misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include access controls, password protection, staff procedures, appropriate technology security measures and restrictions on access to personal information.
No method of transmitting or storing information electronically can be guaranteed to be completely secure.
Where personal information is no longer required for a purpose permitted under applicable privacy law, we will take reasonable steps to destroy it or de-identify it, unless we are required by law to retain it.
12. Data breaches
Where the Notifiable Data Breaches scheme under the Privacy Act applies to us, we will assess suspected eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner where required by law.
13. Accessing and correcting your personal information
You may request access to personal information that we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected.
To make a request, contact Auscarts using the details below.
We may need to verify your identity before providing access to or correcting personal information.
In some circumstances, applicable law may permit or require us to refuse access. If this occurs, we will provide an explanation where required by law.
14. Privacy complaints
If you believe that Auscarts has not handled your personal information appropriately, please contact us.
Please provide sufficient information for us to understand and investigate your concern.
We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.
If you are dissatisfied with our response and the Privacy Act applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint is available at www.oaic.gov.au.
15. Third-party websites
Our website may contain links to external websites, booking platforms, payment services and social-media platforms.
Auscarts is not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or applicable laws.
The current version will be published on our website and will show the date on which it was last updated.
17. Contact us
For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:
Auscarts Racing
50 Salmon Street
Port Melbourne VIC 3207
Australia
Phone: (03) 9646 6015
Email: [email protected]
Website: www.auscarts.com.au